A connected work environment needs an updated phone system to handle its customers. The phone is still the most effective way for a business to communicate. With the average phone replacement occurring about every seven years, companies have to make a big decision. Strong features like those provided by Gabbit.net are considered the norm for a modern business.
Better Phone Features
When calls come in every second, multitasking features are needed to handle all the traffic. Three-way calling, call transfer, and call display are all features that every phone should have. The upgraded versions of all three features are smoother in transfer with better handling to prevent dropped calls. Conference calling features have advanced beyond adding a few people to a call. Now conference calling includes people from all over the world, with a much higher limit when adding people to the line. The ability for the main speaker to manage the call is vital when giving presentations or updating workers with important information. The best way to build strong client relationships is by making sure phone calls are done in a professional way. It starts by getting the most up to date phone features to handle the important calls for your company.
Upgraded Accessibility Options
A flexible workforce is one that is given the tools to be the most productive. You can start by upgrading the phone system so that it has more accessibility options. Giving your workforce the ability to access calls from their computers, smartphones and tablets will increase productivity. It ignores location and geographic distance, and all without limiting your business in a negative way. Instead it will boost morale and make it easier for employees to take calls at a number they’re most likely to be reached. The calls are forwarded in an intelligent way and gives employees access to the same phone tools they have available on the main phone line.
Lower Response Times
Faster calls mean more business is flowing in and out of your company. Even in an office that doesn’t have a queue for calls, lower response times is always a good sign. It shows employees are on top of the lines and that your company did a good job with training. When a worker has to deal with phone lines that are lacking features, mistakes are made. This leads to longer hold times, and much longer talk times. Neither one of these things are beneficial to a company that wants to succeed.
Teamwork Relies On An Updated Phone System
Workers often communicate important information with one another. Phone calls and data being passed from one person to another needs a smooth hand off. The easiest way to destroy good will with customers or clients is with an outdated phone system. If the drops don’t cause frustration, then the miscommunication will. Simple things like paging and intercom features relay information quickly without endangering the flow of the conversation. It’s reliable, and more importantly it’s easy for a worker to get used to. With the inclusion of instant messaging features, there is a chance that phone calls won’t have to be handed off.
A Better Reporting System
Business analytics records data from several sources, including inbound and outbound phone calls. An updated phone system integrates better with this technology. At the very least it will have more robust features to help collect important data about all phone calls. Detailed statistics can help with training or company reports. Since most of the stats can be accessed in real time, it is also a fantastic way to get error reporting done. You can conduct normal business operations without interrupting the flow of your daily schedule.
To Keep Training In Line With Company Expectations
Training keeps employees on their toes when growing with a company. Using the same outdated system for years does not spur growth, and makes it very unlikely that skills will transfer into different positions. A good employee that uses the same outdated phone system for years will miss out on several opportunities to improve their skill ceiling. The idea is that upgrading your phone system won’t increase complexity, but instead make it perform better. This translates to an employee’s personal growth so that they realize their full potential. Companies that want to grow in size should have equipment that challenges employees to be the best version of themselves.
Unsupported Phone Systems Become A Problem
When your phone hardware is no longer manufactured, you run the risk of losing important support options. Instead of help being a phone call away, you are forced to rely on your own personal network of problem solving. This is disastrous if multiple phone problems occur during a workday. Resources used to internally fix problems with your old phone system is wasted work hours for other tasks. In a worst-case scenario, you could be stuck with a complete phone outage and no support from the manufacturer. Newer phone systems are always supported, and will have much quicker response times for outages.
High Call Volume Is Handled Better
Your business may start small, but it will eventually grow in size. A phone system that was equipped for a small company won’t have the same impact on a larger company. There is also the chance that your larger company has been operating at reduced capacity by using an older system. Both scenarios can be improved with the features of upgrading phone hardware and software. If cost is a concern, consider the amount of business you are losing by keeping phone hardware that works at a below average level. Modern phones integrate into a growing company much better without getting in the way of regular operations.
Wrap Up
Does your current phone system meet the demands of a modern-day business? If your phone system seems a little out of date, then an upgrade will definitely make a solid impact on your company workflow. Once you decide which features matter the most, the rest of what the company needs will be right in front of you.